Is AI ready to create real-world products that it can sell to customers? Or is it more of an assistant, like suggesting textual content, checking code for errors, or creating videos? “We think it's definitely ready for prime time. Now, it really depends on what the use case is. This is where I think being able to do testing so that you can determine (if) it's ready for prime time in this particular usage scenario. But it definitely adds value to customer interactions, because it's a set of steps that they don't need to follow, but that most of our customers are taking advantage of. There are many different use cases. Use cases that require deep expertise will continue to improve. “If the customer wants help completing something more routine…, they are certainly an ideal candidate to leverage AI.”
What is GoDaddy Airo? What does he do? “It's basically about AI enabling our products and services. It's our underlying AI technology built on top of our data platform, built on top of our experimentation platform and gateway that we're leveraging in our LLMs. Over time, it may develop into additional new products, but right now we are focused on making the products we already sell today much better. It will evolve over time as we experience our path towards it.”
Do your clients use Airo or do you use it and provide them with the AI output you receive? “Basically, as soon as you purchase a domain name and website, we'll take you right into that experience. We'll help you create a site, and if you upload inventory items to it, Airo will automatically populate that (textual) description for you. If we can get them from having an idea to having a live online business, that's our main goal. That's where we will be rewarded by our customers. That is our approach. We have a metric that we track to improve customer value and achievement. “It’s still early days, but we are improving our clients’ ability to get their businesses up and running.”
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